FAQ - Frequently asked questions

What are the shipping times for your products?

 We take 2-5 days to process your order.


 United States: 8-18 days

 Europe: 8-18 days

 Rest of the world : 8-18 days


Do you ship all over the world?

Yes, absolutely. We ship worldwide.


Where do we ship your product from?

Our offices are located in Switzerland. Our international warehouse is located in China.


Do you provide product tracking/tracking information?

Yes, wait 4-5 days after your order and ask us via email: contact@briliantz.com


Some items are missing from my order, what's going on?

Our products are shipped separately according to your order. If this contains, for example, articles from two different warehouses, there will therefore be two deliveries. The rest of the order will most certainly arrive shortly.


Why is there ammunition residue in my magazine?
All our products are individually tested to ensure premium service and the quality of every product purchased.
Ammunition residues may remain in the magazine. Thank you for your understanding.


I received a damaged item. What can I do?

We are sorry to hear that. Simply send us an image of the damaged item in question to the email address: contact@briliantz.com and we will send you a similar replacement item as soon as possible.


I still have not received my order. What's taking so long?

We apologize for the delay. Sometimes international shipping may take longer than expected due to customs clearance. However, you can track your order and see where it is at any time. If you still feel you need assistance in tracking your package or would like to inquire about it, please contact us by email at the following address: contact@briliantz.com


Do you have a refund policy?

We do our best to resolve any issues our customers may have with their online items. If you still wish to receive a refund on your order, we can of course make the payment, in the event that the appeal is made within 30 days of the date of the order and the product(s) concerned are not on sale. For more information, please read more about our refund policy.


How does a gel blaster work?

Gel blasters use compressed air to propel small, water-based gel balls at high speeds. When they make contact with a surface, the balls disintegrate, leaving behind a small, harmless jelly-like substance. 

The mechanism of a gel blaster can vary depending on the type, but the basic principle remains similar:

  • Soaking: The blaster uses super absorbent polymer (SAP) balls, which are soaked in clear water beforehand to reach their full size and soft consistency. This soaking process makes them safe to shoot and reduces the risk of injury upon impact. Make sure you use gel balls specifically designed for gel blaster guns
  • Loading: The balls are loaded into a magazine or reservoir, which feeds them into the firing mechanism. Follow the manufacturer's instructions carefully to avoid any problems during loading.
  • Propulsion: Spring-powered blasters use a compressed spring to launch the gel ball, while electric blasters rely on a motor and gears to achieve the same.
  • Firing: When the trigger is pulled, the mechanism releases the pressure behind the gel ball, propelling it out of the barrel. Each Gel Blaster weapon may have different firing characteristics, such as semi-automatic or burst mode.

Do you want to learn more about How to use a gel blaster correctly and how to use the gel balls?


Are gel blasters the same as airsoft guns?

Gel blasters and airsoft guns look similar as they are both recreational shooting devices that fire projectiles, but they have key differences in their ammunition, safety and overall experience.

  • Ammunition: Gel blasters use soft, water-absorbent gel balls that are typically 6-8 millimeters in diameter, while airsoft guns typically fire small plastic pellets called BBs, usually 6mm in diameter. 
  • Safety: Gel blasters are generally considered safer due to the softer projectiles and lower velocity compared to airsoft guns. Airsoft BBs are solid plastic projectiles that can cause welts or bruises upon impact, especially when shot at close range. 
  • Gel balls used in gel blasters burst upon impact, dispersing harmless water, which reduces the risk of injury.

    Game and overall experience: Gel Blasters are often seen as a more casual and family-friendly option due to the lower impact and mess factor, while airsoft guns offer a more realistic and intense gameplay experience due to the higher impact and potential for welts. Airsoft fields often have more elaborate obstacles and scenarios for organized games.


    Discover why gel blasters offer more advantages over airsoft and paintball


    Are gel blasters the same as paintball?

    If you're seeking a safer experience less likely to result in bruises, gel blaster is the right choice. Despite both firing projectiles, they employ distinct types of ammunition and technologies.

    Paintball guns discharge spherical capsules filled with water-soluble dye, which burst upon impact, leaving a colored mark. Gel blasters, on the other hand, fire water-absorbent polymer gel balls that splat upon impact, leaving a small amount of water.


    Interested in learning more?  Discover why gel blasters offer superior advantages compared to airsoft and paintball


    Are Gel Blasters safe?

    Gel blasters are generally considered safer than airsoft guns and paintball for a few reasons. Discover why gel blaster are safe for us and the environment


    How to maintain a gel blaster? 

    Like any other airsoft gun, gel blasters require regular maintenance to ensure optimal performance and longevity. This may include cleaning the barrel, lubricating moving components, and replacing worn-out components. It's crucial to consult your gel blaster's manual for precise maintenance guidelines.

    Do you want to learn more about How to maintain your gel blaster?