FAQ - Frequently asked questions

Shipping

What are the shipping times for your products?

We take 2-10 business days to process your order.

Standard delivery times

United States: 10-30 business days
Europe: 10-30 business days
Rest of the world : 10-30 business days

In total, please allow approximately 12–40 business days (2–5 weeks) for your order to arrive.

Free Shipping Worldwide — No Minimum Purchase Required

We’re happy to offer free shipping on all orders, no minimum purchase necessary!

All orders are shipped DDP (Delivered Duty Paid), meaning no import taxes or hidden fees — everything is covered before shipping. You pay the price you see, nothing more.

Do you ship all over the world?

Yes, absolutely. We ship worldwide.

Where do we ship your product from?

We ship from our international warehouse in China.

Do you provide product tracking/tracking information?

Yes, you will receive your tracking number by email once your order has been processed.

Some items are missing from my order, what's going on?

Our products are shipped separately according to your order. If this contains, for example, articles from two different warehouses, there will therefore be two deliveries. The rest of the order will most certainly arrive shortly.

I still have not received my order. What's taking so long?

We apologize for the delay. Sometimes international shipping may take longer than expected due to customs clearance. However, you can track your order and see where it is at any time. If you still feel you need assistance in tracking your package or would like to inquire about it, please contact us by email at the following address: contact@briliantz.com

Unboxing Video & After-Sales Support

Why do I need to record an unboxing video?

To ensure the best after-sales support, we kindly ask all customers to record a short unboxing video when opening their package and testing the product for the first time.
This helps us verify the condition of your item upon arrival and allows our support team to provide quick and effective assistance if needed.

Without this video, we may not be able to process claims related to damage, missing parts, or misuse that occurred after delivery.

What are the benefits of the unboxing video?

The unboxing video acts as proof that your product arrived in perfect condition and helps confirm that it was used correctly during first use.
Providing this video allows us to offer faster and more efficient after-sales service, including replacement or repair if necessary.

Customers who share an unboxing video benefit from priority support and a smoother resolution process in the event of a problem.

How should I record the video?

Simply film your package as you open it and test the product for the first time.
A short video recorded with your phone is perfect — make sure the product and packaging are visible and the footage is clear.

Where should I send the video if I need support?

If you experience any issue, please contact our support team at contact@briliantz.com
and include your unboxing video.
Our team will review it carefully and provide a response as quickly as possible.

Warm Tips & First Use

How should I prepare the gel balls before use?

Soak the gel balls in mineral or filtered water for 8–10 hours, ensuring they are completely covered.
After soaking, drain the excess water and store the gel balls in a sealed container to maintain their quality.

If the gel balls are too small or too large, they may not load or fire correctly — this is not a product defect.
Always use the Briliantz gel balls included in your package for optimal performance, and avoid mixing different types or brands.

How can I ensure safe and proper use of my Gel Blaster?

Never leave the product charging unattended.
Always use the correct charger for your battery type.
Remove or disconnect the battery when not in use to extend its lifespan.
Avoid overfilling the magazine with wet gel balls; excess water may damage the motor or cause misfires.

What should I check before using the battery?

Before connecting the battery, make sure it is not swollen, hot, or damaged.
If you notice any issue, do not use the battery and contact our support team with a photo or video for assistance.

Why are these Warm Tips important?

Following these steps ensures safe operation, longer product life, and optimal performance of your Briliantz Gel Blaster.
It also helps our team provide faster and more effective after-sales support if you ever need assistance.

Return & Refund

Do you have a refund policy?

Yes, our policy lasts 30 days. If more than 30 days have passed since receipt of your order., unfortunately we cannot offer refunds or exchanges.

For more information, please read more about our Refund/Return policy.

I received a damaged item. What can I do?

We are sorry to hear that. Simply send us photos and videos of the damaged item in question to the email address: contact@briliantz.com and we will send you a similar replacement item as soon as possible.

General Questions

What are Gel Blasters?

Gel blasters are toy guns that shoot non-toxic, water-based gel balls. These innovative electric guns fire eco-friendly gel balls around 7-8mm in diameter that burst on impact, leaving nothing behind and causing minimal discomfort.

Gel blasters come in various styles and functionalities, ranging from spring-powered pistols to rapid-fire rifles.

They are often used for recreational activities like backyard skirmishes, target practice, and organized gel blaster games. Whether you're a lone sharpshooter or a tactical mastermind, there's a perfect gel blaster for your next soaking adventure.

Why is there ammunition residue in my magazine?

All our products are individually tested to ensure premium service and the quality of every product purchased.
Ammunition residues may remain in the magazine. Thank you for your understanding.

How does a gel blaster work?

Gel blasters use compressed air to propel small, water-based gel balls at high speeds. When they make contact with a surface, the balls disintegrate, leaving behind a small, harmless jelly-like substance.

The mechanism of a gel blaster can vary depending on the type, but the basic principle remains similar:

Soaking: The blaster uses super absorbent polymer (SAP) balls, which are soaked in clear water beforehand to reach their full size and soft consistency. This soaking process makes them safe to shoot and reduces the risk of injury upon impact. Make sure you use gel balls specifically designed for gel blaster guns
Loading: The balls are loaded into a magazine or reservoir, which feeds them into the firing mechanism. Follow the manufacturer's instructions carefully to avoid any problems during loading.
Propulsion: Spring-powered blasters use a compressed spring to launch the gel ball, while electric blasters rely on a motor and gears to achieve the same.
Firing: When the trigger is pulled, the mechanism releases the pressure behind the gel ball, propelling it out of the barrel. Each Gel Blaster weapon may have different firing characteristics, such as semi-automatic or burst mode.

Do you want to learn more about How to use a gel blaster correctly and how to use the gel balls?

Are gel blasters the same as airsoft guns?

Gel blasters and airsoft guns look similar as they are both recreational shooting devices that fire projectiles, but they have key differences in their ammunition, safety and overall experience.

Ammunition: Gel blasters use soft, water-absorbent gel balls that are typically 6-8 millimeters in diameter, while airsoft guns typically fire small plastic pellets called BBs, usually 6mm in diameter.
Safety: Gel blasters are generally considered safer due to the softer projectiles and lower velocity compared to airsoft guns. Airsoft BBs are solid plastic projectiles that can cause welts or bruises upon impact, especially when shot at close range.

Gel balls used in gel blasters burst upon impact, dispersing harmless water, which reduces the risk of injury.

Game and overall experience: Gel Blasters are often seen as a more casual and family-friendly option due to the lower impact and mess factor, while airsoft guns offer a more realistic and intense gameplay experience due to the higher impact and potential for welts. Airsoft fields often have more elaborate obstacles and scenarios for organized games.

Discover why gel blasters offer more advantages over airsoft and paintball.

Are gel blasters the same as paintball?

If you're seeking a safer experience less likely to result in bruises, gel blaster is the right choice. Despite both firing projectiles, they employ distinct types of ammunition and technologies.

Paintball guns discharge spherical capsules filled with water-soluble dye, which burst upon impact, leaving a colored mark. Gel blasters, on the other hand, fire water-absorbent polymer gel balls that splat upon impact, leaving a small amount of water.

Interested in learning more? Discover why gel blasters offer superior advantages compared to airsoft and paintball.

Are gel blasters safe?

Gel blasters are generally considered safer than airsoft guns and paintball for a few reasons. Discover why gel blaster are safe for us and the environment.

How to maintain a gel blaster?

Like any other airsoft gun, gel blasters require regular maintenance to ensure optimal performance and longevity. This may include cleaning the barrel, lubricating moving components, and replacing worn-out components. It's crucial to consult your gel blaster's manual for precise maintenance guidelines.

Do you want to learn more about How to maintain your gel blaster?

Are gel blasters legal?

In recent years, the popularity of gel blasters, also known as gel guns, electric guns or gelsoft, has surged among enthusiasts and hobbyists worldwide. However, despite being toy guns, their rise in popularity brings a pressing need to understand the legal framework governing their possession, use, and sale. Discover our comprehensive and detailed article on current legislation surrounding gel blasters.

Are gel blaster guns loud?

Gel blasters may make some noise, but they are generally quieter than other toy guns.

Not as loud as real firearms, the noise from gel blasters comes from the gears and pistons inside the blaster, not the muzzle itself.

For comparison, gel blasters typically produce noise in the range of 70-80 decibels, similar to a vacuum cleaner. In contrast, firearms can reach 140-160 decibels, which can cause hearing damage.

The varying noise levels of different gel blaster brands and models means you can find one that suits your needs.

Gel blasters are certainly a good option for backyard skirmishes or target practice without causing excessive noise disturbance. However, it’s always a good idea to check local regulations and be mindful of noise levels, especially when playing near residential areas.

What are the different types of gel blasters?

With a rapid-fire mode requiring less manual operation, electric gel blaster might be your best choice if you crave tactical battles.For players who value a classic feel and prioritize precision, spring-powered gel blasters are a perfect choice. Manual gel blasters are ideal for younger players or those who prefer a more low-key playstyle.

Gel blasters come in various styles and functionalities, categorized mainly by their power source and firing mechanism. By understanding these different types and their features, you can choose the perfect gel blaster to match your playing style and preferences.