Return policy

Returns

Our policy lasts 30 days. If more than 30 days have passed since receipt of your order., unfortunately we cannot offer refunds or exchanges.

To be eligible for a return, your item must be unused and in the condition you received it. It must also be in its original packaging.

    Additional Conditions for Refunds/Returns

    • Unused Products: To obtain a refund for an unused product, it must be in its original packaging and undamaged. Return shipping costs will be your responsibility unless the return is due to an error on our part. You must ship the package using a trackable service to avoid loss.
    • Defective or Non-Functional Products: To request a refund for a defective or non-functional product, please provide a detailed description of the issue, along with photos and videos. The damage must not result from improper use of the product. We will review your request and inform you if a refund is possible.

     

    Refunds (if applicable)

    Once your return has been received and inspected, we will email you to let you know that we have received the returned item. We will also let you know if your refund is approved or declined.

    If approved, your refund will then be processed and your original credit card or payment method will be credited automatically within a few days.

    Delayed or missing refunds (if applicable) 

    If you haven't received a refund yet, double-check your bank account first.

    Then contact your credit card company, as it may take some time for your refund to appear officially.

    Then contact your bank. Posting a refund is often preceded by a processing time.

    If you have completed all of these steps and still have not received your refund, please contact us at  contact@briliantz.com 

    Exchanges (if applicable)

    We only replace items that were originally defective or damaged. If you need to replace yours with the same item, email us at  contact@briliantz.com

    Gifts

    If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit for the equivalent value of the returned item. Once the returned item has been received, a gift voucher will be sent to you by post.

    If the item was not marked as a gift at the time of purchase, or if the gift giver had the order sent to themselves with the intention of delivering it to you later, her that we will send the refund and she will therefore know that you have returned her gift.

    Dispatch

    To return an item, send us an email at contact@briliantz.com and we will send you the return address.

    The shipping costs associated with returning your item are your responsibility, unless the return is due to an error on our part. They are not refundable. 

    Depending on where you live, the time it takes to receive your exchanged product may vary.

    If you are shipping an item, you must ship the package using a trackable service or insuring your shipment to avoid loss. We do not guarantee that we will receive the returned item. 

    For any further assistance, please contact us at contact@briliantz.com.