Customer Service: contact@briliantz.com
Opening Hours: MON to SAT: 8:00AM - 6:00PM
Free standard shipping 10-22 business days
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
Features:
Non toxic, environmentally friendly
Included:
1x 10,000 pack of Gel Balls
Instructions:
Add the gel balls to water for at least 4 hours and the balls will grow to 7-8mm.
Worldwide free shipping
Please note that certain products may be subject to shipping restrictions and may not be eligible for international delivery.
Order processing time: 2-6 business days
Delivery time: 10-22 business days
We ship from our international warehouse in China.
For international orders, please be aware that our products are invoiced excluding VAT. Therefore, you may be subject to additional taxes, customs duties, and other import fees upon arrival in your country. These charges are the responsibility of the recipient and are not included in the initial product price. We recommend contacting your local customs office for specific details and estimated costs.
Read more about our shipping policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the good condition that you received it, and in its original unopened packaging.
The return shipping costs are your responsibility, unless the return is due to an error on our part.
To start a return or for any questions, you can contact us at contact@briliantz.com
You should expect to receive your refund on your original credit card or payment method within a few days once your return has been received and inspected.
Read more about our return policy
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